Quality
begins in the mine, with strict exploration and selection criteria
based upon feedback from the commercial process.
With
knowledge of the end use requirements, each process is sampled
and analyzed to monitor quality and conformance to customer specifications.
To
provide this level of quality, we employ a three-part strategy:
1.
A Quality-focused Culture.
From our front-line associates to the management
team, top-rate quality and customer satisfaction are critical
parts of the culture at Siltas.
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2.
ISO 9001 Registration.
Siltas is an ISO 9001:2000 registered company.
Key
elements of our business system include rigorous processes for
understanding customer needs, careful control of customer-supplied
and other materials, and diligently managed inspection processes.
3.
A Focus on Measurement and Continuous Improvement.
A comprehensive system for measuring our performance
and proactively taking steps to drive continuous improvement rounds
out our strategy for quality.
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